Last updated: May 5, 2026
Email [email protected]. We answer within two business days, usually faster.
If your question is about an account or a purchase, include the email address you signed up with so we can find your account.
You can also reach us through our Discord.
Force-quit and reopen the app. Underfiction queries the App Store or Google Play on launch for any unfinished purchases and applies the credits.
If credits still don't appear after a relaunch, email us with the date of purchase and the credit pack you bought. Apple and Google retain a record of every transaction; we can reconcile against it.
Open Settings → Credits and pick a pack. Credits don't expire and there is no subscription.
A failed turn isn't charged. Settlement only debits your wallet when the model returns a complete response — if a generation aborts, the reservation is released and your balance returns to where it was.
If failures persist on a particular scene, try switching models from Settings → Model. Different providers handle long contexts differently.
Local-only stories live on your device and don't sync. To sync a story, sign in with the same account on both devices and open each story once on the device that has it — the next sync uploads it to the cloud.
Cloud-synced stories are encrypted at rest on our servers. AI generation still sends story context to the model provider.
See Delete your account for the full procedure and what happens to your data.
If your question isn't covered here, write to [email protected]. We read every message.