Delete your account

Deleting your Underfiction account

You can delete your Underfiction account at any time. This page describes the two ways to do it, what is removed when you do, and what is retained.

If you only want to delete some of your data without closing your account, see Delete part of your data below.

Option 1 — In the app

The fastest way:

1. Open Underfiction (web, iOS, or Android) and sign in.
2. Go to Settings.
3. Scroll to Account and tap Delete account.
4. Confirm. You will be signed out as soon as deletion is processed.

This removes your account and the associated data described below within 14 days.

Option 2 — By email

If you cannot sign in — for example, you lost access to your email or your account is locked — write to [email protected] from the email address registered with the account, with the subject line "Delete my account".

Include the email address you used to sign up. We confirm receipt within two business days and complete deletion within 14 days of confirmation.

What is deleted

When your account is deleted, the following is removed from Underfiction servers:

• Email address, name, and password hash.
• OAuth identifiers from Google and Apple sign-in.
• Cloud-synced characters, worlds, and settings.
• Cloud-synced stories, if you enabled story sync.
• Active sessions and authentication tokens.
• Crash-report identifiers that linked diagnostic data to your account.

What is retained, and why

A small set of records is kept after deletion. None of it identifies you beyond what the law requires:

• Billing records. Credit purchases, invoice numbers, and tax-relevant transaction data are retained for ten years. This is required by Swiss accounting law (Code of Obligations art. 958f). The records are linked to a transaction identifier, not to your account.
• Payment processor records. Stripe and Apple keep their own copies of payment transactions on their systems. You can ask them directly to exercise rights against those records.
• Anonymized usage statistics. Token counts and costs already recorded before deletion remain in aggregate analytics in a form that no longer links to your identity.

Local stories

Stories that were stored only in your browser or on your device are not held on Underfiction servers and are not affected by account deletion. To remove them, sign out and clear local app or browser storage on the device they live on.

Delete part of your data

You can delete parts of your data without closing your account.

• Delete a synced character, world, scene, or story. Open the item in the app and use its Delete action. The next sync removes it from our servers across all your devices.
• Clear local stories on a device. Sign out and clear local app or browser storage. Cloud-synced stories remain available to other devices.
• Anything else. Write to [email protected] describing what you want removed — synced library, crash-report identifiers, sign-in identifiers from Google or Apple, and so on. We confirm receipt within two business days and complete the request within 14 days.

Billing records are retained for ten years for Swiss accounting compliance and cannot be deleted on request. See What is retained above.

Questions

Email [email protected] or reach us through our Discord.